Customer Profile

The client is a leading Global Systems Integrator operating large-scale hybrid and multi-cloud environments. The Internal IT and SRE teams manage thousands of applications and infrastructure assets across global data centers and cloud platforms, and needed Agentic AIOps to unify visibility across silos, automate incident response, optimize cloud spend, and move from reactive operations to autonomous, AI-driven operations.

Situation

A leading Global Systems Integrator’s IT and SRE teams operate a large hybrid, multi-cloud estate supporting critical business applications. As scale increased, operations became fragmented across multiple tools with no service-centric view. They needed Agentic AIOps to unify signals across silos and move from reactive firefighting to proactive operations.