Modern AI-Powered Telco Service Assurance

Customer Profile

Customer is one of the largest Telecom service providers in the United States, with 100B+ revenue. In addition to the cellular services, the customer also provides Internet, TV/Video entertainment services, VPN services, leased lines and other enterprise managed network services to organizations both within the US and across the world.

Situation

The customer is in the process of conducting a network refresh and migration of $300M worth network and other IT/Systems equipment. As part of the migration initiative, the customer also wanted Service Assurance of all the systems, along with more automated operational capabilities and a flexible solution that allows seamless integration with existing tools and processes, while allowing customization, rapid prototyping and new use case development.