Major Incident Managers
Get every responder the same incident context, instantly.
E-Bonding
eBonding ServiceNow incident data
Solution
The Robotic Data Automation Fabric (RDAF) eBonding pack connects ServiceNow incidents with the other tools and teams that need them:
- Share incidents with multiple tools at the same time
- Reach on-call, application support, SMEs, audit and management teams
- Keep incident data consistent across systems
- Integration bots instead of custom point-to-point code
Every stakeholder sees the same incident, in the tool they already use.
Integrations
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ITSM ServiceNow
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On-call and notifications PagerDuty, Twilio
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Collaboration Slack, Microsoft Teams
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Search and analytics Elasticsearch
Use Cases
(Examples)
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eBond incidents to multiple tools Send ServiceNow incidents to PagerDuty, Twilio, Slack/MS Teams, Elasticsearch and more, simultaneously.Benefit: Up to 70% cost reduction
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Alert on-call teams Route new and updated incidents to on-call responders through PagerDuty or Twilio.
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Collaborate where teams work Post incident updates to Slack or Microsoft Teams channels for application support teams and SMEs.
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Audit and reporting Replicate incident data to Elasticsearch for audit, reporting and management dashboards.
Who is it For
IT Operations / Enterprise Tools
Connect ITSM with on-call and collaboration tools without custom code.
IT Service Desk Managers
Cut handoffs by sharing tickets with the right teams automatically.
DevOps / SRE
Receive incidents in the tools you already use.
Benefits
Reduced incident management costs
Automated sharing replaces manual copy-and-paste.
Faster response
Responders are notified the moment incidents change.
Consistent incident data
One source of truth across every tool.
Improved customer satisfaction
Faster, better-coordinated resolution.
Frequently
asked questions
eBonding connects incident data between systems so that the same incident is shared and kept in sync across ITSM, on-call, collaboration and analytics tools.
Fabrix.ai can send ServiceNow incidents to PagerDuty, Twilio, Slack, Microsoft Teams, Elasticsearch and more, simultaneously.
On-call teams, application support teams, SMEs, audit and reporting teams, and management can all receive incidents in the tools they already use.
Sharing incidents with multiple tools through eBonding can deliver up to 70% cost reduction compared with manual handoffs.