Major Incident Managers
Resolve high-impact incidents faster with enriched, correlated context.
ITSM
Automate your ITSM operations related to tickets, incidents, CMDB and more
Solution
The Robotic Data Automation Fabric (RDAF) ITSM pack uses data bots and integration bots for popular ITSM vendors to automate:
- Incident management
- Change management
- CMDB updates and synchronization
- eBonding across ITSM, on-call and collaboration tools
Teams get enriched, correlated tickets and an accurate CMDB, without manual effort.
Integrations
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ITSM platforms ServiceNow, BMC Remedy, Cherwell, ManageEngine
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Incident response and on-call PagerDuty
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Service desk and issue tracking Jira, Freshdesk
Use Cases
(Examples)
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Enrich incidents with NLP insights Get sentiment analysis and ticket summaries, review keywords, concepts and categories, and identify named entities with pre-trained AI/ML models to accelerate L1/L2 teams.Benefit: Saved 30 mins per incident
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Knowledge base recommendations Recommend KB articles based on incident descriptions and comments, using ML models that learn from historical incidents.Benefit: Detours cut by 30%
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Asset and CI lifecycle insights Surface End of Life, End of Sale and End of Support events, open field and security notices, and vendor-recommended migration options for the impacted asset or CI.Benefit: $250K/quarter out-of-compliance savings
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Third-party vendor case details Enrich incidents that depend on third-party vendor support with the vendor case status, case trail and details, reducing ticket detours.Benefit: Detours cut by 30%
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eBonding incidents to multiple tools Send incidents to PagerDuty, Twilio, Slack/MS Teams, Elasticsearch and more, reaching on-call, application support, SMEs, audit and management teams at once.Benefit: Up to 70% cost reduction
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CMDB update and synchronization Fill CMDB gaps with real-time hybrid IT asset intelligence: inventory, metadata and relationships.Benefit: Up to 100% CMDB accuracy
Who is it For
Service Assurance Management
Keep services within SLA with proactive, automated incident handling.
IT Service Desk / Help Desk Managers
Cut handoffs and detours with NLP insights and KB recommendations.
IT Operations / Enterprise Tools
Connect ITSM, monitoring and collaboration tools without custom code.
DevOps / SRE
Automate ticket workflows and keep the CMDB accurate as systems change.
Benefits
Reduced incident management costs
Automate enrichment, routing and eBonding across tools.
Improved IT productivity
L1/L2 teams spend less time gathering context.
Fewer SLA breaches and ticket handoffs
Right information and right team, the first time.
Improved customer satisfaction
Faster, more accurate resolution for every ticket.
Explore More
Frequently
asked questions
The Fabrix.ai ITSM solution automates typical incident management, change management and CMDB activities using data bots and integration bots for popular ITSM vendors, built on the Robotic Data Automation Fabric (RDAF).
Fabrix.ai integrates with ServiceNow, BMC Remedy, Cherwell, ManageEngine, PagerDuty, Jira and Freshdesk, and can eBond incidents to tools such as Twilio, Slack, Microsoft Teams and Elasticsearch.
Incidents are enriched with NLP insights such as sentiment, summaries, keywords and named entities, along with recommended knowledge base articles learned from historical incidents, so L1/L2 teams have the context they need without searching for it.
Fabrix.ai updates and synchronizes the CMDB with real-time hybrid IT asset intelligence, filling gaps in inventory, metadata and relationships, and adds asset and CI lifecycle insights such as End of Life and End of Support events.
Examples include saving 30 minutes per incident, cutting ticket detours by 30%, up to 70% cost reduction through eBonding, $250K per quarter in out-of-compliance savings, and up to 100% CMDB accuracy.