Changing role of ITIL and SACM practices in the Agentic Era - with Fabrix.ai’s AgentOps

What You’ll Learn

• The evolution of ITIL(IT Infrastructure Library) and SACM (Services Asset Configuration Management) in the AI-driven world
• Why IT departments will act as the HR function for AI agents (onboarding, monitoring, retiring)
• The shift from rule-based automation to proactive AI monitoring
• What AgentOps means and how it’s emerging as the next IT operating model
• Key industry practices for ensuring compliance, ownership, and resilience in agent-led IT environments