Capability
Traditional AIOps
Agentic AIOps (Next-Gen)
Anomaly Detection
ML models detect metric/log outliers; usually pre-trained or rule-based
Agents learn context, refine thresholds dynamically, and use feedback to improve detection
Root Cause Analysis (RCA)
Statistical correlation or graph-based techniques suggest probable causes
RCA agents perform deeper diagnostics, reason through dependencies, and infer likely root causes using both structured and unstructured data
Event Noise Reduction
Uses suppression rules, ML clustering, and correlation
Agents autonomously reconfigure suppression logic, identify new patterns without retraining
Incident Response Automation
Predefined playbooks or runbooks execute known scripts
Agents dynamically generate or modify workflows, can choose optimal remediation paths based on context
Service Impact Mapping
Uses topology models and CMDBs to relate alerts to services
Agents build and maintain dynamic, evolving service graphs from real-time signals and behaviors
Human Interaction
Dashboards, alerts, and manual triage
Conversational agents** enable NLP interfaces, offer decisions with explainability, and support escalation
Workflow Adaptability
Manual updates needed to reflect environment changes
Agents rewrite or recompose workflows automatically in response to environment or policy changes