Telecom Service Assurance

Performance Management,
Fault Management, AIOps & Automation

Unified Visibility and Intelligent Operations
for Multi-Vendor, Multi-Layer Telecom Networks

Datacenter | IP Transport | Optical | Mobility

A flexible automation and analytics platform supporting BYO Tools/Data and low-code development. It automates the entire network lifecycle—planning, certification, deployment, and operations—while offering orchestration, fault management, noise reduction, and performance optimization. Designed for future-proof innovation, it ensures efficient operations and superior customer satisfaction in diverse telecom environments.

Fault
Management

Ensure real-time detection, processing and automated remediation of faults from diverse networks

SNMP traps, Syslogs, Alerts, Maintenance windows …
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Performance
Management

Real-time health and performance insights with issue detection, remediation orchestration

Vital metrics and KPIs. SNMP, gNMI, Bulkstats, APIs and more.
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Auto RCA &
Correlation

X-domain operational data correlation, deduplication, automated root cause analysis

Alert/Event correlation, noise reduction, next step suggestions
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ITSM
Integration

Seamless bi-directional integration with IT Service Management (ITSM) for automated incident management.

Ingest change requests, maintenance windows, incidents...
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AI/ML, Gen AI &
Agentic AI

AI/ML to drive automated inference. Gen AI for conversational interactions...

AI/ML: clustering, classification. Gen AI: LLMs: Cloud or On-Prem, Nvidia NIM, Open AI, Llama. RAG …
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Storyboards,
Dashboards & Reports

Create compelling outcomes based data visualizations and process flows with Storyboards.

Generate reports in PDF, Excel, and send to email or IM tools
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Fault Management

Ensure real-time detection, processing and automated remediation of faults from diverse networks

Features:

  • SNMP traps processing and auto-clear
  • Auto vendor MIB incorporation & data enrichment
  • Syslog ingestion, auto enrichment with vendor Knowledgebase
  • Auto incident creation, updates and resolution
  • Fault deduplication and X-domain correlation
  • Fault resolution insights with root cause inference

Performance Management

Real-time health and performance insights with issue detection, remediation orchestration, and predictive analytics for enhanced operational readiness. Vital metrics and KPIs data collection across multiple network domains. Supporting SNMP, gNMI, Bulkstats, APIs and more - thru direct to device integration, as well as thru element managers.

  • SNMP, gNMI, Bulkstats, Open telemetry, APIs ..
  • Direct-to-device integration, Element manager integration
  • Vital metrics and KPIs data collection
  • Intelligent Alerting on deviation from normal behavior
  • Performance Baseline & Monitoring
  • Anomaly detection, forecasting and predictive alerting
  • Support for Open source tools: Prometheus, Telegraf, Grafana etc.

Seamless Data Integration with CloudFabrix

CloudFabrix's powerful data ingestion capabilities, low-code/no-code pipelines, and extensive library of 1000+ data bots make it easy to integrate and bring data from diverse sources. Reduce data bloating, break silos before data reaches Splunk, and gain more contextualized insights across domains.

Leverage pre-packaged solution packs to connect with:

Multi-Source Integration
  • Domain Controllers: Cisco DNAC, NDFC, Prime, Meraki, Intersight, vManage, VMware vCenter, VeloCloud, Microsoft SCOM, and more
  • Monitoring Tools: AppDynamics, ThousandEyes, SolarWinds, ScienceLogic, Zabbix, Prometheus, and more
  • Element Managers: Cisco UCS Manager, HPE OneView, Fortinet FortiManager, and more
  • Direct Device Integration: APIs, SSH/CLI, SNMP, NetConf, gNMI/gRPC, and more
  • Object Stores & Data Lakes: Opensearch/Elastic Search, MinIO, AWS S3, Azure Data Lake, and more
Diverse Protocols & Integration Schemes
  • Discovery/Inventory: SNMP, SSH/CLI, WinRM, Powershell, APIs
  • Network Management: SNMP, REST APIs, SSH/CLI
  • Streaming Telemetry: gNMI/gRPC, Kafka, NATS, MQTT
  • Performance Data: BulkStats, SNMP, Open Telemetry, Redfish
  • Topology & Protocols: CDP, LLDP, BGP-LS, OSPF-TE, ISIS
  • Telco Networks: 3GPP/ETSI Management Interfaces, TM Forum MTOSI, XML

Bring Your Own Data & Tools

CloudFabrix supports an extensive range of data sources and integrations, empowering you to bring your own data and tools into Splunk. Explore a selection of our key supported integrations below.

For the full list, visit our documentation site

Category Description Protocols
Network Cisco IOS Devices (includes XR/ XE) SNMP, SSH
Cisco NXOS Devices SNMP, SSH
Cisco BulkStats Ingestion for Cisco StarOS Files
Cisco ACI APIC API
Arista BigSwitch SNMP, SSH
Juniper Network Devices SNMP, SSH
Standard Interface SSH SSH
SNMP V1,v2c,v3 Including Traps UDP
Syslog Notifications, TCP/SSL, UDP
JSON over TCP (ex: rsyslog, fluentd) TCP/SSL
Webhook Notifications HTTPS
Elastic Filebeat & Winlog Beat HTPS
REST Endpoints HTTPS
GraphQL API
CSV, JSON, Parquet, Avro, ORC API
HDFS API
OpenTelemerty Export API
CiscoDevNet YangSuite API
gNMI Telemetry API
Manager Cisco UCS Manager API
Cisco Intersight API
HP Network Assistant API
HP OneView API
HP OneView Dashboard API
Dell OpenManage API
Business Critical Services operational insights API
ITOM Cisco ThousandEyes Digital Experience Monitoring API
Cisco Accedian Skylight API
VMWare VROPS (ITOM) API
PRTG (ITOM) API
Zabbix (ITOM) API
OpsManager (ITOM) API
Nagios (ITOM) API
Prometheus (ITOM) API
MotoData (ITOM) API
Datadog API
SDWAN Cisco Catalyst Center SDWAN vManage API
VMWare VeloCloud Orchestrator API
Compute Cisco UCS C-Series API
Redfish protocol for compute infrastructure API
IP Telephony Cisco Unified Call Manager API API
Storage EMC Isilon SSH
EMC Unity SSH
EMC Xtreme SSH
NetApp 7Mode/C-Mode API
HPE 3Par SSH
HPE Primera API
PureStorage API
Virtualization VMWare vCenter API
NSX Networking API
OpenStack API
OS Linux Inventory SSH
All Windows Servers WinRM, SSH
AIX Inventory SSH
Microservices Kubernetes API, SSH
HashiCorp Consul API
HPE Ezmeral k8s API
IBM OpenShift Platform API
Istio ServiceMesh API
Message Queue(note-2) NATS API
MQTT API
AWS SQS API
AWS Kinesis API
Kafka API
RabbitMQ API
Database MySQL/ MariaDB SQL over TCP/SSL
Oracle DB SQL over TCP/SSL
Microsoft SQL Server SQL over TCP/SSL
Influx TS DB API
Manager Cisco UCS Manager API
Cisco Intersight API
HP Network Assistant API
HP OneView API
HP OneView Dashboard API
Dell OpenManage API
Business Critical Services operational insights API
Controller Cisco Meraki API
Cisco DNA Center API
Cisco NDFC/DCNM API
Cisco Prime Network, Prime Performance Manager API
APM AppDynamics API
Dynatrace API
IBM Instana API
ManageEngine AppManager API
ITOM Cisco ThousandEyes Digital Experience Monitoring API
Cisco Accedian Skylight API
VMWare VROPS (ITOM) API
PRTG (ITOM) API
Zabbix (ITOM) API
OpsManager (ITOM) API
Nagios (ITOM) API
Prometheus (ITOM) API
MotoData (ITOM) API
Datadog API
IPAM Infoblox NetMRI API
Bluecat IPAM API
ITSM ServiceNow Incidents API
ServiceNow CMDB API
ServiceDesk Plus API
ServiceDesk Plus-CMDB API
PagerDuty API
Jira Issues API
BMC Remedy Ticketing API
Cisco Smart Bonding for Partners API
OpsGenie API
DevOps GitHub API
RSS feeds for Vulnerabilities API
TeamCity CI/CD API
The toolset includes JIRA, GitLab, Jenkins, SonarQube, JFrog Artifactory, UCD, AppScan and Selenium API
DR HPE Zerto API
BaaS Commvault Backup API
Cloud Infra & Cloud Services AWS EC2 API
AWS CloudWatch (ITOM) API
Google Cloud API
Azure Cloud API
AWS Kinesis Streaming Analytics API
AWS EKS Service API
Azure Analytics API
Data Platforms Read from S3 and ingest to Snowflake with Snowpipe Snowpipe
Spark ingest/read in Parquet/Avro API
Object Storage AWS Simple Storage Service API
MinIO Object Storage API
Google Cloud Platform Object Storage API
Azure Blob Storage API
HPE Data Fabric API
Scallity RING and Artesca API
Cloudian Hyperstore API
Hitachi Content Platform API
Lyve Cloud API
ECS - Elastic Cloud Storage API
OCSF - Open Cybersecurity Schema Framework API
SIEM Splunk SIEM API
ElasticSearch (OpenSearch) API
ArcSight API
IBM QRadar API

Auto RCA & Correlation

X-domain operational data correlation, deduplication, automated root cause analysis, consisting of next step suggestions, possible changes, associated automations or runbooks - possible through contextual enrichment, topological awareness and X-domain dependencies.

  • Correlation of alerts/events originating from diverse connected Telco networks: Datacenter, Campus, IP Transport, Mobility
  • Uses Graph DB for topological data capture and n-level deep dependencies
  • Multi-dimensional correlation engine for correlations in any environment: Time-window, Topology-based, Layer-based, Attributed-based
  • Alert noise reduction by auto enrichment, deduplication, suppression and correlation of related events
  • Supplemental Gen AI interface to explore RCA reasoning and details

ITSM Integration

Seamless bi-directional integration with IT Service Management (ITSM) for automated incident management. eBonding support synchronize multiple ticketing systems. Ingestion and learning from incoming incidents, change requests, Knowledge base articles and CMDB (optional)

  • Bi-directional integration with ITSM systems: ServiceNow, Jira, ManageEngine, PagerDuty, BMC Remedy, Cherwell, FreshDesk etc.
  • Ingest incidents, change requests, Knowledge base articles and CMDB
  • Auto create/update/resolve incidents in ticketing systems
  • Notifications to other collaborative channels like MS Teams, Slack, WebEx teams etc.
  • eBonding to relay incidents from one ticketing system to another (ex: Partner to Customer)
  • Incident analytics & insights

AI/ML, Gen AI & Agentic AI

AI/ML and Gen AI to deliver intelligence in every phase of operations lifecycle. Gen AI conversational interface supporting natural language queries and productivity improvements and labor savings. Agentic AI based agents to automate repetitive network operations and tasks.

  • Training of AI/ML models for automated inferences
  • Support for both supervised and unsupervised models
  • Conversational queries to support following Gen AI use cases with RAG:
    • Intent-based automation: Incident related operations - get next step recommendations, summary of correlated alerts, suggested automations, device management etc.
    • Data-Centric: Queries on observability data - alerts/events, metrics, anomalies, summaries, reasoning etc.
  • Artifact Generation: Automate creation of artifacts - dashboards, pipelines
  • Agentic AI based Agents: Event Agent, ACL Change Audit Agent etc.

Storyboards, Dashboards & Reports

Create compelling outcomes based data visualizations and process flows with Storyboards. Implement or customize persona-based dashboards. Generate reports in PDF, Excel, and send to email or IM tools.

  • Single pane of glass operational insights covering multiple domains
  • Storyboards to capture outcomes based insights
  • Creative, free form layout presenting data from multiple domains
  • Persona-based Dashboards: Execs, L1/L2, Incident Managers, Network Admins etc.
  • Reports: Device health trend, Syslog trends, Daily Alert summaries, Incident reports etc.
  • Custom report generation: PDF, CSV/Excel.
  • Report delivery to various destinations: Email, IM Systems, API upload etc.
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